Terms and Conditions
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
• Cooling-off period: The period within which the consumer can exercise the right of withdrawal.
• Consumer: The natural person who does not act for purposes related to trade, business, craft, or profession and who enters into a distance contract with the entrepreneur.
• Day: Calendar day.
• Long-term transaction: A distance contract relating to a series of products and/or services, the supply and/or purchase obligation of which is spread over time.
• Durable data carrier: Any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.
• Right of withdrawal: The possibility for the consumer to withdraw from the distance contract within the cooling-off period.
• Entrepreneur: The natural or legal person who offers products and/or services to consumers at a distance.
• Distance contract: A contract concluded within a system organized by the entrepreneur for the distance sale of products and/or services, exclusively using one or more means of distance communication up to and including the conclusion of the contract.
• Means of distance communication: Means that can be used to conclude a contract without the consumer and entrepreneur being together in the same place.
• Terms and Conditions: These present Terms and Conditions of the entrepreneur.
Article 2 – Right of withdrawal
The consumer has the right to withdraw from the agreement within a cooling-off period of 30 days without giving reasons.
During the cooling-off period, the consumer must handle the product and packaging with care.
If the consumer makes use of the right of withdrawal, they must return the product with all delivered accessories and – if reasonably possible – in its original condition, in accordance with reasonable instructions provided by the entrepreneur.
Article 3 – Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer.
If it is not reasonably possible to provide these terms and conditions beforehand, it will be indicated where the terms and conditions can be viewed, and they will be sent free of charge upon the consumer’s request.
If the distance contract is concluded electronically, the text of these terms and conditions can also be made available electronically in such a way that the consumer can easily store them on a durable data carrier.
In the event that specific product or service conditions apply alongside these general terms and conditions, the consumer may always invoke the most favorable applicable provision in case of conflicting terms.
If any provision of these terms and conditions is nullified or annulled, the remainder of the agreement and conditions will remain in effect, and a replacement provision will be agreed upon that matches the original as closely as possible.
Situations not covered by these general terms and conditions should be assessed in the spirit of these terms.
Uncertainties about the interpretation or content of one or more provisions should be interpreted in the spirit of these general terms and conditions.
Article 4 – The Offer
If an offer has a limited validity period or is subject to conditions, this will be explicitly stated.
The offer is without obligation; the entrepreneur may change or adjust the offer.
The offer includes a complete and accurate description of the offered products or services, detailed enough to enable a proper evaluation by the consumer.
If images are used, they are a truthful representation.
Obvious mistakes or errors do not bind the entrepreneur.
All images and specifications are indicative and cannot lead to compensation or termination of the contract.
Colors in images may differ slightly from actual product colors.
Each offer contains sufficient information about the rights and obligations tied to acceptance, such as:
• Shipping costs.
• How the contract is formed and the steps involved.
• Whether the right of withdrawal applies.
• Payment, delivery, and performance procedures.
• Validity period of the offer or price guarantee.
• Communication costs if different from the base rate.
• Whether the contract will be archived and how to access it.
• The way the consumer can check and correct their data.
• Available languages other than Dutch.
• Codes of conduct the entrepreneur complies with and how to access them electronically.
• The minimum duration of a long-term contract.
• Optional: available sizes, colors, types of materials.
Article 5 – The Contract
The contract is concluded at the moment of acceptance by the consumer and compliance with the specified conditions.
If accepted electronically, the entrepreneur immediately confirms receipt electronically.
As long as acceptance has not been confirmed, the consumer may dissolve the contract.
The entrepreneur takes suitable technical and organizational measures to secure electronic data transfer and a secure web environment.
The entrepreneur may inquire, within legal frameworks, whether the consumer can meet payment obligations.
If the entrepreneur has good reasons not to enter into the contract based on this inquiry, they may refuse the order or attach special conditions to it.
Upon delivery of the product or service, the entrepreneur will provide the consumer with:
• The entrepreneur’s business address for complaints.
• Information on the right of withdrawal or its exclusion.
• Warranty and after-sales service information.
• Information already provided in Article 4, unless provided earlier.
• Conditions for termination of a long-term contract if applicable.
In the case of a long-term transaction, these provisions apply only to the first delivery.
All agreements are concluded subject to the availability of products.
Article 6 – Right of Withdrawal
Upon purchasing products, the consumer may dissolve the agreement without giving reasons within 30 days.
The reflection period starts the day after the consumer or a third party designated by the consumer receives the product.
During this period, the consumer must handle the product carefully and only unpack or use it as necessary to determine if they wish to keep it.
If making use of the right of withdrawal, the product must be returned with all accessories and – if reasonably possible – in original condition and packaging, following clear instructions from the entrepreneur.
The consumer must notify the entrepreneur of their wish to withdraw within 30 days, in writing or via email.
After notification, the consumer must return the product within 30 days, providing proof of shipment if requested.
If the consumer has not notified or returned the product within these timeframes, the purchase becomes final.
Article 7 – Costs in Case of Withdrawal
The consumer bears the costs of returning the products.
If the consumer has already paid an amount, the entrepreneur will refund it as soon as possible, and at the latest within 30 days, provided that the returned product has been received or sufficient proof of return has been provided.
Article 8 – Exclusion of the Right of Withdrawal
The entrepreneur may exclude the consumer’s right of withdrawal for certain products, clearly stated before the contract is concluded.
Exclusion is possible for products:
• Made according to the consumer’s specifications.
• That are clearly personal in nature.
• That cannot be returned due to their nature.
• That spoil or age quickly.
• Whose prices are subject to financial market fluctuations beyond the entrepreneur’s control.
• Single issues of newspapers and magazines.
• Sealed media or software if unsealed after delivery.
• Hygienic products if unsealed after delivery.
Article 9 – The Price
Prices will not be increased during the validity period mentioned in the offer, except for VAT changes.
For products subject to market fluctuations beyond the entrepreneur’s control, variable prices may be used, with explanations provided in the offer.
Price increases within three months are only allowed due to legal changes.
Price increases after three months are only allowed if stipulated, and the consumer may terminate the contract on the date the increase takes effect.
All prices are subject to printing and typographical errors.
In case of such errors, the entrepreneur is not obligated to deliver according to the erroneous price.
Article 10 – Conformity and Warranty
The entrepreneur guarantees that products and services comply with the contract, specifications, usability, and legal requirements at the time of the agreement.
An additional warranty from the entrepreneur, manufacturer, or importer does not affect statutory rights.
Defects or wrong deliveries must be reported within 30 days.
Returns must be made in original packaging and in new condition.
The warranty matches the factory warranty.
The entrepreneur is not responsible for suitability for specific applications or user advice.
Warranty exclusions apply if:
• The consumer repaired or altered products themselves or via third parties.
• Products were exposed to abnormal conditions or treated improperly.
• The defect results from government regulations regarding materials.
Article 11 – Delivery and Performance
The entrepreneur will exercise the utmost care in handling orders.
Orders will be executed promptly but no later than 30 days unless a longer term has been agreed.
If there are delays or partial delivery issues, the consumer will be informed within 30 days and may dissolve the contract without charge.
In case of dissolution, the consumer will be refunded within 30 days.
If a product is unavailable, the entrepreneur will offer a replacement item with clear notice.
The risk of damage or loss remains with the entrepreneur until delivery to the consumer.
Article 12 – Long-term Transactions: Duration, Termination, and Renewal
Termination
The consumer may terminate an indefinite contract for the regular supply of products or services at any time, observing a notice period of no more than one month.
The consumer may terminate a definite-term contract for the regular supply of products or services at the end of the agreed duration, with a notice period of no more than one month.
The consumer may terminate agreements:
• At any time and not restricted to a specific time.
• In the same way they were concluded.
• With the same notice period as the entrepreneur uses for themselves.
Renewal
A definite-term contract may not be tacitly renewed for a definite duration.
Exception: newspaper and magazine subscriptions may be renewed for up to three months if the consumer can cancel with one month’s notice.
A contract may be tacitly extended for an indefinite period if the consumer may cancel at any time with one month’s notice (or three months if delivery is less than once per month).
Trial subscriptions end automatically after the trial period.
Duration
Contracts longer than one year may be canceled after one year, with a notice period of no more than one month, unless fairness dictates otherwise.
Article 13 – Payment
Unless otherwise agreed, amounts due must be paid within seven working days after the cooling-off period starts.
In service contracts, this term begins after the consumer receives confirmation of the contract.
The consumer must immediately report payment data inaccuracies to the entrepreneur.
In case of non-payment, the entrepreneur may charge reasonable costs, provided they were previously communicated.
Article 14 – Complaints Procedure
Complaints must be submitted within seven days after identifying the defects, clearly described.
The entrepreneur will respond within 14 days.
If more time is needed, the entrepreneur will notify within 14 days and provide an estimated response time.
If a complaint cannot be resolved mutually, it becomes a dispute subject to the dispute resolution procedure.
Complaints do not suspend the entrepreneur’s obligations unless stated otherwise.
If a complaint is found valid, the entrepreneur will, at their discretion, replace or repair the delivered goods free of charge.
Article 15 – Disputes
Only Dutch law applies to contracts between the entrepreneur and the consumer, even if the consumer resides abroad.
