Orders are processed within 1–3 business days. You’ll receive a confirmation email with tracking information once your order ships.

At the moment, we only ship to Canada. However, we are working on expanding to more countries soon.

Our processing time is 1–2 business days. Once your package has been shipped, you can expect delivery within 5 to 10 business days. We do our best to get your order to you as quickly as possible so you can start enjoying your new grooming essentials without delay!

We’re happy to offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple, you won’t pay any shipping fees.

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your tracking number here: https://atelierlupen.com/apps/parcelpanel

You can return your items within 30 days of receiving them. To ensure a smooth return process, we recommend reviewing our return policy, which can be found in the footer of our website. If you’d like to initiate a return, simply send us an email — our team is ready to assist and guide you through the process.

Please contact our customer service as soon as possible with your order number and photos of the damaged item. We’ll make sure to offer a suitable solution.

You can exchange items by returning them following our return procedure and placing a new order for the desired product. To initiate this, please email us at support@atelierlupen.com.

If you’d like to cancel or change your order, please contact our customer service as soon as possible. We can only make changes if the order has not yet been processed.

Enter your discount code in the designated field during checkout. The discount will automatically be applied to your total amount.

Absolutely. Our website uses SSL encryption to protect all personal and payment information.

Please refer to our size chart on the product page to find the right fit for your body type. If you’re unsure, feel free to contact us for personal guidance.

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We take your privacy seriously. Please read our Privacy Policy to understand how and why we collect, use, and protect your personal information.